Welcome to Heraposh! heraposh.com.ph (hereinafter referred to as the “Site”) is a website created by Hera YG Trading Inc, including all data, products, and services available for the clients use. Please review the terms and conditions provided in this page carefully. Access to and use of this Site are subject to the terms and conditions stated and set by Heraposh (hereinafter referred to as the “Company”). The Company will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts or to all of the Site. Any changes that will be made are subject to the reservations made by the Company. By visiting or purchasing at this online shop, you (hereinafter referred to as the “User”) agree to comply with these Terms of Use following applicable laws and regulations.

1. The Site

1.1 Unless otherwise defined, the terms, definitions, and provisions in respect with the interpretation of the Company will be applied to the Terms of Use for this Site.
1.2 Upon access to this Site, the User agrees to the terms and conditions outlined in the Terms of Use of this Site and this constitutes an agreement between the User and the Company.
1.3 The content, design, compilation, graphics, organization, and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary rights.
1.4 The User does not acquire any rights to any content, document or other materials viewed through the Site.
1.5 The sharing of information on the Site does not constitute a waiver of any right to the User to any information and materials related to the Site.
1.6 The User is responsible for all access to the Site and for bringing these Terms to the attention of other parties.
1.7 The User shall not misuse the Site.
1.8 The User has the responsibility to provide verified and true information on their behalf and agrees to abide by the Terms and Conditions of use of the Site.
1.9 The User’s access to the Site is also subject to the Privacy Policy set out by the Company.
1.10 The use of additional aspects of the services provided by the Company in coordination with the Company’s partners and other sub-contractors may be subject to additional terms and conditions, which will apply in full effect.

2. The User

2.1 Registration for Use of Service
Certain services that may be made available by the Site for the User may require registration of a User account aligned with the certain conditions:

2.1.1 The User must provide verified and true information on their behalf.
2.1.2 The User must create an account providing a Username and Password for the User to use upon access of the Site. This username and password must be determined and accepted by the Company in its absolute discretion in connection with the Terms and Conditions provided with the use and access of the Site.
2.1.3 The User must keep this Username and Password confidential.
2.1.4 The User shall be responsible for the security of this personal account and be liable for any disclosure or use of the User’s username and password.
2.1.5 The User shall not use someone else’s email address in lieu of the User’s information to create an account. Any accounts registered this way may be closed or suspended without notice.
2.1.6 The User has the option to subscribe or unsubscribe from receiving emails (newsletters, offers, etc) from the Company.

2.2 Access to the Use of the Site

2.2.1 The User must acknowledge that any access or information provided to the Site shall be deemed to be validly issued by the User.
2.2.2 The User agrees to be bound by the User’s personal use of the Site.
2.2.3 The User agrees to have the Company reserve its right to act upon, rely on or hold the User solely accountable for the User’s means of accessing the Site.
2.2.4 The User agrees to fully indemnify the Company against any losses that are related to the use of the User’s account, username and password.

2.3 Use of Service
The User’s right to use of service is governed by the terms and conditions stipulated by the Company. It is limited to authorized Users that are of legal age and have legal capacity to enter into and form contracts under any applicable law.

2.3.1 The User must only access and use the services provided in a lawful manner at all times.
2.3.2 The User agrees to conduct any activity relating to the services in good faith.
2.3.3 The User ensures to provide information that are accurate and agree to take sole responsibility for such data provided.
2.3.4 The User shall be liable for the User’s decisions and purchases. The company does not warrant itself that product descriptions are accurate, current, and error-free.
2.3.5 The User shall pay for the products and services including Value Added Tax (VAT), and any applicable delivery charges. All charges are stated in Philippine Pesos.
2.3.6 The Company reserves its rights to amend the Listing Prices at any time without prior notice and the User shall be responsible for keeping updates.
2.3.7 The User shall pay for the product in full at the time of ordering. The User shall pay by any method acceptable to us. However, the Company shall not be bound to deliver before receiving clear funds in full, except for cash on delivery options.
2.3.8 The User’s payments will be processed by the Company’s Payment Service Provider. The User shall be liable for the details provided to the Company’s payment service provider.
2.3.9 The Company reserves the right to validate the payment details before delivering the product to the User. The User shall only provide true and correct information upon payment.
2.3.10 The User shall provide sufficient funds in paying for the Company’s services.
2.3.11 The User shall wait for the confirmation from the Company before claiming the order is accepted. The Company has its discretion to refuse to accept an order from the User for any reason.
2.3.12 The User only has the option to change or cancel an order before checking out of the Site. However, the details of a confirmed order may no longer be changed.
2.3.13 Reselling is acknowledged by the Company. However, the transaction between a reseller and her customer shall be an agreement between the reseller and the third party customer only. The Company shall not be liable to any problems that may arise from the transaction between the two.
2.3.14 The Company reserves its right to permanently or temporarily suspend Users who have breached the terms and conditions provided from any use of the services offered by the Company.

3. Copyright

3.1 Entitlement
The intellectual property, content, materials, organization, and other matters related to the Site are owned and controlled by the Company, and its licensors and service providers. The Company reserves its right to protect its intellectual property by enforcing all laws applicable to their fullest extent.

3.2 Restricted use
The copying, reproduction and redistribution of any parts of the Site is strictly prohibited. Only the Company and its relevant copyright owners retain all copyright and other proprietary notices maintained by the Site. The user does not acquire any ownership rights to any content or any materials viewed in the Site. The posting and registration of any information from the User does not constitute a waiver of any right to such content or information seen in the Site.

4. Limitations and Liabilities

4.1 Limited Right to Use

4.1.1 Limits of Access
The viewing, printing, or downloading of any content, materials or other matters from the Site only grants the User a limited and nonexclusive license for personal use that is not for reproduction, republication, and redistribution. Anything viewed from the Site is only for the viewing purpose of the User.
4.1.2 User’s Right
The right to use of the Site by the User is non-transferable. Any right given and agreed upon by the User and the Company to make transaction and to obtain information is not transferable and may only be used by the User. The username and password created by the User for special access of the Site is also for personal use of the User only.

4.2 Exclusion of Liability and Responsibility

4.2.1 Indemnification
The User agrees to indemnify the Company from any liability in all terms. The Company will remain harmless from any losses and claims and expenses encountered by the User upon using the Site.
4.2.2 Limits
a) The Company shall not be liable to the User for any incidental, special, or consequential damages arising directly or indirectly during access, use of or inability to use the Site.
b) The Company shall not be responsible for any incidental, special, or consequential losses arising directly or indirectly from reliance or access on any data or information exhibited on the Site. The User shall not act on such data without independently verifying its contents first.

5. Customer Policy

5.1 Privacy Policy

5.1.1 Collection of Customer’s Personal Data
The collection of customer’s personal data will only cover information that are actually needed for order processing. This information shall be secured to ensure customer privacy.
The following data are collected for the ordering process:

Full Name
Shipping Address
Contact Number
Purchase information details (for non-COD transactions)

For verification and security, the Company reserves the right to request for documentation in terms of data provided by the customers. Personal data may be updated by each respective customer any time.
5.1.2 Use of Customer’s Personal Data
Personal data collected from the customers will be solely used for processing orders and transaction and shall not be divulged to the public to safeguard customer privacy.
5.1.3 Security of Customer’s Personal Data
Personal data collected from the customers shall not be shared and shall be safeguarded to other individuals. Customers are advised not to share any information regarding any transactions made between them and the Company to the public.
5.1.4 Withdrawal of Customer’s Consent
Bear in mind that the Company and the Site’s services may be limited during the time that the customer decides to withdraw information that shall be used for processing order transactions. The moment this arises, the Company may not be able to fulfill their obligations of service to the respective customer.

5.2 Change to Customer Policy

5.2.1 The Company reserves the right to review, modify, and change the Customer Policy at any time. Any changes shall be published on the Site and shall be reviewed by the User every time.

6. Pricing and Payment Terms

6.1 Pricing and Availability

6.1.1 The Company reserves the right to decide and adjust about the pricing of its items at any time, without any prior notice.
6.1.2 The Company declares that while the Company does its best to ensure that all details, descriptions, and prices that appear on the Site are accurate, error may still occur. The Company takes full responsibility for these possible errors and shall take immediate actions to inform you about these said errors.
6.1.3 The User shall be given an option to reconfirm his/her order at the correct price or directly cancelling it.

6.2 Payment

6.2.1 The Company accepts cash-on-delivery, money remittance (Western Union/LBC/Cebuana Lhuillier/ML Kwarta Padala/Palawan Express), bank transfer (BDO/Metrobank/BPI), and credit card (Paypal) payment. The Company does not use any debit card as a payment option.
6.2.2 The transaction is in Philippine Peso.
6.2.3 The User shall be aware that the purchase information (i.e. reference number and amount of payment) may be transferred unencrypted and may involve transmissions over various networks to adapt to technical requirements of connecting networks and personnel.
6.2.4 The Company shall not and never store any form of credit card details in its servers. Credit card information is always encrypted during transfer over networks.

7. Delivery and Shipping

7.1 Delivery
The Company delivers right at your doorstep, or otherwise, depending on your preference.
For Metro Manila deliveries, delivery is 2-3 business days.
For outside Metro Manila deliveries, delivery is 3-6 business days.
The User shall be aware of possible delays that may occur through circumstantial and consequential incidents during the shipping process. The Company shall not be liable to any loss or damages caused by fortuitous events.

7.2 Shipping Costs
Delivery fees will be charged in addition to the User’s order. Such additional charges may vary depending on the location, and shall be displayed where applicable and be included in the Total Cost upon checkout.

7.3 Cancellations
The User shall have the obligation to contact the Company thru the Site, Facebook, Instagram or email (sales@heraposh.com.ph) to initiate a cancel request.

8. Damages and Returns

8.1 Damages
The User shall contact the customer service thru hello@heraposh.com.ph within 24 hours upon receipt of the item to report damage, if any. All claims will be subject to Quality Control verification to verify if the damages are indeed found on the products shipped.

8.2 Returns
The User shall contact the customer service thru hello@heraposh.com.ph to initiate a return or exchange request within 7 business days upon receipt of the item.

9. Link to the Site

9.1 The User may use and access link to our home page, provided it is done in a fair and legal way that does not damage the reputation and brand of the Company. However, the User must not establish a link in such a way that suggests any form of association or endorsement with the Company or Site where none exists.
9.2 The Site reserve the right to withdraw linking permissions without notice.

10. Fraud and Termination

10.1 By Becoming a member, the User confirms that the information provided upon sign up and during transaction are true and verified. Please note that the User membership may be terminated, without notice, if determined that false or misleading information has been provided. If membership has been revoked, the Company reserves its right to refuse application to the membership program of the same respective User any time.

11. General conditions

11.1.1 Upon access of the Site, the User agrees to abide by the Terms and Conditions provided for the use of the Site.
11.1.2 The Company reserves the right to refuse service to anyone for any reason at any time.
11.1.3 The use and access of the User’s personal data and account shall be deemed his/her own responsibility.
11.1.4 The information provided in the Site are “As Is” and may contain errors and limitations; the decisions and transactions that will be made are within the judgment and discretion of the User.
11.1.5 The Company reserves the right to the use and assignment of all information regarding the Site and the information provided by the User in any manner consistent with the Customer Policy.
11.1.6 The Customer Policy may change from time to time as part of this agreement.
11.1.7 The Company reserves its right to protect its intellectual property by enforcing all laws applicable to their fullest extent.
11.1.8 The viewing, printing, or downloading of any content, materials or other matters from the Site only grants the User a limited and nonexclusive license for personal use that is not for reproduction, republication, and redistribution.
11.1.9 The User’s right to use of the Site is non transferrable.
11.1.10 The Company is indemnified from any claims, liability, damages, loss, and costs arising from fortuitous events, wrong use of the Site, and breach of Terms and Conditions provided.
11.1.11 The Company reserves the right to decide and adjust about the pricing of its items at any time, without any prior notice.
11.1.12 The User shall be responsible with his/her own personal decisions leading to purchase.
11.1.13 The Company accepts cash-on-delivery, bank remittance, bank transfer, and credit card payment. The Company does not use any debit card as a payment option. All transactions are in Philippine Peso.
11.1.14 The Company delivers right at your doorstep, or otherwise, depending on your preference. Delivery fees will be charged in addition to the User’s order and shall be displayed where applicable and be included in the Total Cost upon checkout.
11.1.15 The User shall contact the customer service thru hello@heraposh.com.ph within 24 hours upon receipt of the item to report damage, if any. The User may also request a return/exchange of products within 7 business days upon receipt of the item.
11.1.16 The Site may contain link to other websites. The Company is not responsible nor liable with the content exhibited in such websites.
11.1.17 The User shall agree that the information provided upon sign up and during transaction are true and verified. The User membership may be terminated, without notice, if determined that false or misleading information has been provided.
11.1.18 The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between the User and the Site and the Company.

12. Philippines Law

12.1 The Terms and Conditions provided by the Site (and all non-contractual relationships arising out of or connected to it or them) shall be governed by and construed in accordance with Philippines law. The User shall submit to the exclusive jurisdiction of the Philippines courts to settle any dispute which may arise under these Terms.